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  1. Q. Why Stellarite?
    As organizations such as yours grow larger and larger, the data support systems include Sales and Marketing tools, Services tools, Customer Care systems and Quality Assurance mechanisms. Too often, these separate systems have no connectivity and do not aid profitability. Replication of data entry and disconnected views keep a company from attaining their full potential. Stellarite brings these data points into a single web based system.

    Consider Stellarite against some of the market leaders.

      Stellarite Siebel UpShot
    Cost $999 Unlimited License $18,000/user/year $1000/user/year
    Requires IT Resources No Yes No



  2. Q. How do I purchase the Stellarite solution?
    A. Simply email us at sales@stellarite.com.

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  3. Q. How do I get access to Stellarite
    A. If you purchase Stellarite as an online service, there is no hardware or software to buy, install or maintain. Just point your browser Microsoft Internet Explorer (version 5.0 or higher) or Netscape Navigator (version 6.0 or higher) to the login page and login. If you have purchased the perpetual license, your Stellarite Administrator will provide you with a URL to enter in your browser.

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  4. Q. Is any training required to learn to use Stellarite?
    A. Stellarite is designed to be easy to learn and can be used immediately. Our customers find that using Stellarite is similar to using other Web sites - extremely intuitive and user friendly. If you know how to use the Web, you will know how to use Stellarite.

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  5. Q. Is training available if I need it?
    A. While training is not typically required, this can certainly be arranged through Stellarite Services.

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  6. Q. Is our IT department involved with the online service?
    A. No. Stellarite applications are accessed through the Internet via a Web browser and require no modifications or upgrades to your existing environment. All you need is Microsoft Internet Explorer (version 5.0 or higher) or Netscape Navigator (version 6.0 or higher), and you are ready to use Stellarite. Because there is no hardware, software, or network equipment to purchase, and the application is accessed through a standard Web browser, your IT department will not need to implement or maintain this service.

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  7. Q. What platforms do I need to have in order to run Stellarite?
    A. If you have purchased Stellarite as an online service, all you need is a computer or an alternative device that can run a Web browser. It doesn't matter what type of hardware or operating system you're running. If you have purchased the perpetual license, you may look at the minimum requirements.

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  8. Q. What is the job of the Stellarite System Administrator?
    A. The Administrator is responsible for setting up your Stellarite online "Organization," which means adding users, establishing their roles, configuring pick lists (drop-down menus), and adding custom fields. This task is usually completed in just a few hours.

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  9. Q. Can I configure Stellarite?
    A. Your Stellarite or Module Administrator can configure many aspects of Stellarite to meet the specific requirements of your marketing, sales, and support departments. You can change the choices in every pick list, change the text that appears on the Home tab, and add an unlimited number of custom fields. All pre-configured reports can be customized and saved for future selection.

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  10. Q. How do I contact Customer Support?
    A. Please visit our website at www.stellarite.com or email us at support@stellarite.com.

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  11. Q. Can Stellarite's customer support team help me import my data?
    A. Stellarite offers implementation services that would help your team get up and running on the service. You will receive a dedicated point-of-contact who coordinates activities, establishes deadlines, and monitors progress. In addition, you will receive private online training, which is customized to the particular needs of your organization and is conducted on your customized Stellarite version.

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